Seller
Your seller is ROLIA GROUP LIMITED, Hong Kong, trading as Adore Watch. Contact: concierge@adore.watch.
Your watch
Before ordering, review the listing photographs, reference, condition, disclosed replacement parts or customisation, included items and price. Disclosed wear and modifications form part of the agreed description. Your acceptance does not excuse undisclosed defects, inauthenticity or material misdescription, or restrict mandatory consumer rights. In-stock watches can be purchased online. Available-to-order watches require availability and price confirmation before payment.
Payment and order confirmation
The displayed checkout total includes fully insured delivery. Import duties, taxes and customs charges are separate and paid by the buyer. Please check that your contact and delivery details are correct.
Card payments are processed by Stripe. Your bank may show a temporary hold until we confirm the order. A pending payment or order-received email does not mean the order has been accepted. If we cannot fulfil the order, we cancel the authorisation; your bank decides when the hold disappears.
If we agree to a bank transfer or FPS payment, use only the payment details and order reference we confirm in writing. We dispatch after the funds reach our account. Check any change of bank details with concierge@adore.watch before paying.
Offers and reservations
An accepted offer remains conditional on availability, verification and payment by the agreed deadline. An unpaid offer does not reserve the watch unless we expressly confirm a reservation and its expiry in writing.
Dispatch and delivery
The displayed amount includes full-value insured, tracked delivery to the address supplied at checkout. The named recipient must sign for the parcel; we do not allow redirection or unattended delivery. Import duties, taxes and customs charges are paid by the buyer. In-stock watches are normally dispatched within 1–2 business days after payment is completed.
Please ensure the named recipient can receive and sign for the parcel. We do not authorise unattended delivery, safe-drop or redirection to another address. Contact us before dispatch if your details are incorrect; we may need to cancel and arrange a new order rather than change the delivery address.
We retain carrier tracking and available proof of delivery, including the delivery address, date and recipient signature. A signature is evidence of receipt, not an automatic waiver of claims about authenticity, condition, missing contents or statutory rights. Mandatory rules governing delivery and risk remain applicable.
Returns and problems with an order
Our Shipping & Returns policy forms part of these terms. Contact concierge@adore.watch with your order reference if an item is missing, damaged or materially different from its description. Where reasonably possible, retain packaging and provide photographs so we can investigate with the carrier. Failure to make an unboxing video does not remove your statutory rights.
EU/EEA/UK consumers with an applicable statutory withdrawal right may notify concierge@adore.watch within 14 days after delivery, or a longer period required by law, and return the watch within the applicable follow-up period (normally 14 days after notification). Other mandatory consumer rights remain unaffected. No additional voluntary change-of-mind return period is offered unless confirmed in writing before checkout.
For a discretionary withdrawal, the buyer pays the disclosed return shipping cost and must use tracked, fully insured transport. Contact concierge@adore.watch for the return address and packing instructions. Return instructions do not restrict a statutory right to cancel.
Adore Watch bears appropriate return costs for defects, inauthenticity, transit damage before delivery or material misdescription. Report the issue with photographs and the order reference so that we can arrange the return.
Return the same watch and all included items. Inspection is permitted; deductions for handling beyond reasonable inspection apply only where lawful and evidenced. Refunds use the original payment method after receipt or sufficient proof of return, within applicable statutory deadlines. Standard outbound delivery is included in the refund where required by law.
Order records
We keep your order details, accepted terms, relevant messages and available delivery records. If there is a problem with an order, we may share relevant records with the payment provider, bank, carrier or insurer, as explained in our Privacy Policy.
Please contact us if something is wrong so we can help. You may also exercise any statutory or payment-dispute rights available to you; contacting us first is not required.