Dispatch
In-stock watches are normally dispatched within 1–2 business days after payment is completed, unless a shorter time is stated. For watches available to order, we confirm availability before you pay.
Shipping and insurance
Expedited delivery is included in the displayed price. Your shipment is tracked, insured for the full order value and handed to the named recipient against a signature. We deliver only to your checkout address; parcels cannot be redirected or left unattended.
Duties and taxes
Import duties, taxes, customs processing and local charges in the destination country are paid by the buyer. They are not included in the price paid at checkout.
Returns
EU/EEA/UK consumers with an applicable statutory withdrawal right may notify concierge@adore.watch within 14 days after delivery, or a longer period required by law, and return the watch within the applicable follow-up period (normally 14 days after notification). Other mandatory consumer rights remain unaffected. No additional voluntary change-of-mind return period is offered unless confirmed in writing before checkout.
For a discretionary withdrawal, the buyer pays the disclosed return shipping cost and must use tracked, fully insured transport. Contact concierge@adore.watch for the return address and packing instructions. Return instructions do not restrict a statutory right to cancel.
Adore Watch bears appropriate return costs for defects, inauthenticity, transit damage before delivery or material misdescription. Report the issue with photographs and the order reference so that we can arrange the return.
Return the same watch and all included items. Inspection is permitted; deductions for handling beyond reasonable inspection apply only where lawful and evidenced. Refunds use the original payment method after receipt or sufficient proof of return, within applicable statutory deadlines. Standard outbound delivery is included in the refund where required by law.
Sending a watch back
Contact us for the return address and packing instructions. Use tracked, fully insured delivery and include all items supplied with the watch. Your statutory rights remain unchanged.